Shipping and Return

Returns & Exchanges Policy

At DesertQueen, we want your experience to be simple and worry-free — which is why we offer Easy Returns for issues on our end.

Hygiene-Based Return Rules

Because contact lenses are medical/eye products:
❗ We cannot accept returns or exchanges for any opened lenses.
This is for customer health and safety.

We happily accept returns/exchanges if:

✔ Your order arrives damaged
✔ You receive the wrong color or wrong item
✔ Your lenses arrive defective in the vial
✔ Your package is missing items (case, tweezers, etc.)

If any of these happen, simply email us within 7 days of delivery, and we’ll make it right either with a free replacement or refund, based on your preference.

Conditions for Return Approval

To qualify for a return/replacement:
• Items must be unopened, in original vials
• Include photos of the damaged/incorrect product
• Contact us at Desertqueen.fashionlenes@outlook.com with your order number

Non-Returnable Items
• Opened or used contact lenses
• Lenses removed from sealed vials
• Incorrect purchases caused by customer error (e.g., ordered wrong color but want to return
after opening)

Our Promise
Your safety and satisfaction are our priority.
If anything goes wrong with your order, we’ll fix it quickly and fairly — no complications.