Refund policy

Return Policy for Desert Queen Lenses

At Desert Queen Lenses, we are committed to ensuring your shopping experience is smooth, secure, and satisfactory. Please review our return policy below for all relevant information regarding the delivery of your orders and the process of returns or exchanges.

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Return & Refund Policy

We want you to love your purchase! If you’re not completely satisfied, our return policy makes it easy to return items.

1. Returns

• Eligibility: Items must be returned within 30 days of receipt. The product must be unused, in its original packaging, and in the same condition that you received it.
• Non-Returnable Items: Some items, such as gift cards, sale items, and personal care products, are final sale and cannot be returned.
• To initiate a return, please contact our customer support at Desertqueen.fashionlenes@outlook.com with your order number and reason for the return. We will provide you with further instructions.

2. Return Shipping

• You will be responsible for covering the return shipping costs unless the item is defective or you received the wrong product.
• We recommend using a trackable shipping service or purchasing shipping insurance. Desert Queen Lenses cannot guarantee that we will receive your returned item.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

4. Exchanges

• If you need to exchange an item for a different size or color, please follow the return process and place a new order for the replacement item.

5. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us immediately at Desertqueen.fashionlenes@outlook.com We will arrange for a replacement or a full refund, including shipping costs, if applicable.